What to do when an answer gets your business wrong
A practical process for dealing with wrong hours, prices, services or policies.
Write down the exact error
Save the question, answer, date and any cited sources. Separate a factual mistake from wording you simply would not have chosen. “Closed on Mondays” when you are open is a concrete correction; “not the best café” is not the same kind of issue.
Check your own information first
Look at your contact page, footer, service pages, downloadable files and business profiles. An old menu can disagree with a current page. Decide which version is correct, remove or clearly label stale information where possible and keep a record of the changes.
Check the source that was actually cited
If an answer points to an external listing, inspect that listing before assuming your site caused the error. Request a correction through the source’s process. Keep expectations sensible: you may not control how quickly another publisher changes its page.
Make the current answer unambiguous
State the current hours, effective price or policy in a clear place. Give conditions where needed, such as holiday hours or treatment consultation requirements. Do not invent a date just to make information look fresh.
Recheck without promising an instant fix
Record what you changed and when. Revisit the relevant question, keeping the setup as consistent as you can. An updated source is evidence of a completed change; a corrected answer is a separate observation. We report both rather than treating them as interchangeable.
See how this applies
to your business.